Virtual Reception
Give your customers a reliable first point of contact without relying entirely on your team to answer every call. The virtual receptionist answers enquiries, understands what callers need, provides relevant information, books appointments and routes important conversations to the right person.
Depending on your
requirements, it can:
The exact scope is agreed with you before anything is built. You only pay for the parts that make sense for your business.
Typical starting points.
The prices shown are typical starting points, not fixed quotes. Your final proposal will depend on your requirements.
Starter
Essential Call Handling — for businesses that want routine calls answered consistently.
- Incoming call handling
- Business-specific greeting
- Basic FAQs
- Caller information collection
- Basic enquiry qualification
- Appointment booking
- Basic call records
Best for: Smaller businesses receiving straightforward enquiries.
Discuss StarterProfessional
Intelligent Reception — handles more complex conversations and interacts with existing business systems.
- Everything in Starter
- Advanced call handling
- Detailed qualification
- Business-specific knowledge
- CRM integration
- Call & department routing
- Custom conversation flows
Best for: Established businesses where calls form an important part of the sales or customer-service process.
Discuss ProfessionalAdvanced
Complete Reception Infrastructure — for a highly customised telephone operation.
- Everything in Professional
- Multiple departments
- Complex call routing
- Multiple locations
- Advanced CRM workflows
- Bespoke integrations
- Complex escalation rules
Best for: Larger or more complex organisations with significant inbound call volumes.
Discuss AdvancedEnterprise
For organisations requiring a larger or more complex infrastructure. May include multiple business units, high-volume requirements, bespoke integrations and custom workflows.
- Multiple business units
- Bespoke integrations
- Custom workflows
- Dedicated support
All engagements begin with a free discovery call. No payment is taken before you've spoken with us and agreed a proposal.
Not sure which package is right for you?
Every project begins with a free discovery call. We'll learn about your business, understand your goals and determine whether this service is appropriate for you. There is no obligation to purchase anything.
No obligation. No commitment. No hard sell.